Privacy Policy

L’Cre Cosmetics (“L’Cre,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit lcrecosmetics.com (the “Site”), interact with us, or purchase our products.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

Order and contact details: name, email, phone number, shipping address, billing address, order details.
Account information: login and profile details if you create an account.
Customer support communications: messages you send us by email, form submissions, reviews, or chat (if enabled).

B. Payment information
Payments are processed by third-party payment providers. We do not store full card numbers. Payment providers may collect payment details to complete transactions.

C. Automatically collected information

Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages, and interactions with the Site.
Cookies and similar technologies: used for essential site functions, analytics, and preference settings.

2) How We Use Your Information

We use information for the following purposes:

Fulfill orders: process payments, ship products, send order confirmations, provide order updates.
Customer support: respond to questions, resolve issues, and manage returns/replacements per our policies.
Site operations and security: detect fraud, prevent abuse, secure accounts and transactions.
Improve our business: analyze usage, improve content, product offerings, and user experience.
Marketing (opt-in): send newsletters, promotions, and product announcements if you subscribe or opt in. You can unsubscribe at any time.

3) Cookies and Analytics

We use cookies and similar technologies to:

Keep the Site working (cart, checkout, security)
Remember preferences
Understand site traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect site features (including checkout).

4) How We Share Information

We do not sell your personal information. We may share information as needed to operate our business, including with:

Service providers that help run the Site and business operations (hosting, ecommerce platform tools, email providers, analytics, customer service tools).
Payment processors to process transactions.
Shipping carriers to deliver your order.
Legal and safety: if required to comply with law, respond to lawful requests, protect rights, prevent fraud, or protect the safety of customers and the public.

5) Email Marketing Choices

If you subscribe to our emails, you can unsubscribe anytime using the link in our emails. You may also contact us at preeves@lcrecosmetics.com to update preferences.

6) Data Retention

We retain personal information as long as needed to:

Provide products/services and customer support
Maintain business records (including tax/accounting)
Comply with legal obligations
Resolve disputes and enforce agreements

7) Security

We take reasonable measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

9) Your Rights and Requests

Depending on your location, you may have rights to access, correct, or delete your personal information. To request help, contact preeves@lcrecosmetics.com.

10) Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date will reflect the latest revision.

11) Contact Us

For privacy questions or requests, contact:
L’Cre Cosmetics
Email: preeves@lcrecosmetics.com
Location: Spring, TX 77373